Return Policy

At LOVIMO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we make the return process straightforward and completely risk-free.

Policy Overview

  • Return Window: 30 days from the date of delivery.

  • Return Shipping Cost: FREE. We provide a prepaid shipping label.

  • Restocking Fees: $0.00 (No hidden fees).

  • Final Sale Items: None. All items are eligible for return if they meet safety/hygiene guidelines.

Requirements for Eligible Returns

To receive a full refund, items must be returned in their original condition:

  • Unused, unwashed, and undamaged.

  • In the original packaging with all product tags attached.

  • Accompanied by proof of purchase (order number or email).

How to Start a Return

  1. Email us at Contact@LOVIMO.Shop or call +1 (217) 606-6856 with your order number.

  2. We will review your request and email you a prepaid return shipping label along with drop-off instructions.

  3. Pack your item, attach the label, and drop it off at the designated carrier location.

Once your item is received at our Garland, Texas fulfillment center, your refund will be automatically issued back to your original payment method within 3–5 business days.