FAQ

Where do you ship from?

All orders are processed and shipped directly from our main fulfillment facility in Garland, Texas.
How much does shipping cost within the United States?

Economy shipping (5–8 business days) is FREE for all order amounts. If you prefer weight-based or faster Standard shipping (3–4 business days), options are calculated at checkout starting at $4.90.
Do you ship internationally?

Yes! We ship to over 235 countries, including Australia, Austria, and the UAE. Standard international shipping is FREE (3–5 business days). You can also choose calculated carrier rates from DHL Express or USPS at checkout.

What is your return policy?

We offer a 30-day return policy. Items must be unused, unwashed, and in their original packaging.
Do I have to pay for return shipping?

No! Return shipping is 100% free. We will provide you with a prepaid label. We also charge no restocking fees.
How do I start a return?

Simply contact us at Contact@LOVIMO.Shop with your order number, and we will email you a prepaid label right away.

Is my payment information secure?

Absolutely. Our checkout is Level 1 PCI-DSS compliant and secured with 256-bit SSL encryption to ensure your data stays private.
Can I change or cancel my order?

Because our fulfillment center processes orders rapidly, changes or cancellations can only be made within 1 hour of placing your order. Please call us immediately at +1 (217) 606-6856 for urgent modifications.

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