Refund policy

At LOVIMO, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return and refund policy is designed to make the process as simple and transparent as possible.

1. Return Window

We accept returns within 30 days from the date you receive your item. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags attached.
You will need to provide the receipt, order number, or proof of purchase.

Note: We do not have any "Final Sale" items. All items purchased on our store are eligible for returns within the 30-day window, provided they meet the conditions above.

3. Return Shipping & Fees

We believe in a hassle-free shopping experience, which is why we offer the following:

Return Shipping Cost: Free. We will provide you with a prepaid shipping label for your return.
Restocking Fees: No restocking fee. You will not be charged any administrative fees to process your return.

4. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at Contact@LOVIMO.Shop or call us at +1 (217) 606-6856 with your order number and the reason for the return.
If your return is accepted, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package.
Print the label, attach it to your package, and drop it off at the designated shipping carrier location.

Please do not send your purchase back to us without first requesting a return.

5. Refunds

Once your return is received and inspected by our fulfillment center, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank or card issuer's processing times).

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at Contact@LOVIMO.Shop.

6. Damages and Issues (Defects)

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Contact & Fulfillment Information

For any questions regarding your returns, refunds, or shipping, please reach out to us using the contact details below:

Brand Name: LOVIMO
Email: Contact@LOVIMO.Shop
Phone: +1 (217) 606-6856
Fulfillment & Return Address: LOVIMO

1213 Whiteoak Dr, Garland, Texas 75040, United States